GENERAL INFORMATIONS

• Can I change of shipping method?

  We cannot change the shipping method once the order has been placed. The only solution here is to contact us at support@wacaco.com as soon as possible in order to cancel the order before it has been fulfilled.

• Do I need to pay import duties and taxes?

  Yes, certainly. Our goods are shipped from Hong Kong, therefore, they are considered by your local customs authorities as imported products. Every country has its own import policy. We are not responsible for such charges and we undertake to make no calculations or estimates in this regard. You a...

• How long does it take for the delivery?

  The delivery with the free standard postal service takes between 2 - 4 weeks depending on the destination. The delivery time frames we provide at checkout are for reference only. There is no guarantee that the parcel will arrive within the defined time. Transit times can vary based on the shippin...

• How to change/update the delivery address?

  If you find out that you made a mistake at checkout, please contact us at support@wacaco.com as soon as possible. Provide your order number or the e-mail you used to place that order. In such a situation time is playing against us. As soon as the parcel has been fulfilled it's impossible to chang...

• I can't access the checkout or choose any shipping method.

  Please make sure your cart doesn't exceed 2kg. Postal services have weights limitations. They can't accept overweight orders.

• Is it possible to add/remove item from my order?

  After having placed your order, you only have 24 hours to notify us if you want to change anything. Contact support@wacaco.com, provide your order number and the modification you would like to bring. Unfortunately, we can't change orders during the weekend and orders placed on Friday and Saturd...

• Where do you ship?

  You can find the list of the countries where we ship at the bottom of this page: https://www.wacaco.com/pages/shipping-policy Read carefully our shipping policy as ordered goods may be subject to import duties and taxes, depending on the law of your country.

• Why my order still unfulfilled?

  Note that usually orders are dispatched in two working days (Saturday, Sunday, Hong Kong public holidays and company's holidays are not working days). Your parcel will be shipped out within these two days by postal services or courier, depending on the service chosen at checkout. After a few days...