1. Through our live chat, simply write down "where is my order" and follow the instruction.
2. If you have previously created a customer account, please login at https://www.wacaco.com/account/login
From there you will be able to retrieve your orders and track the shipment.
3. If none of those work, please send us an email at support@wacaco.com and mention the email address or phone number associated with your order.
We will reply you as soon as possible.