AFTER SALES

• How can I return the machine and get a refund?

  Please refer to our Return & Refund Policy: https://www.wacaco.com/pages/return-refund-exchange-policy. Only unused products in their original packaging are eligible.

• How to register the serial number?

  Do you have in hand our product registration card (see below)? If yes, you can register the product through this link: https://www.wacaco.com/apps/product-registration  Please kindly know that the serial number must be input exactly as written on the registration card.

• Receiving a wrong/missing/damaged item.

  Please contact us at support@wacaco.com and provide us your order number or the e-mail address you used to place the order as well as those requested photos: 1. Photos of the product(s) packaging. 2. Photos of the parcel with a clear view of the shipping label. 3. Photos of the product(s) y...

• What is your Warranty Policy?

  We offer 12 months (24 months for the Pipamoka) limited warranty from the date of purchase. For more details, please check our Warranty Policy here: https://www.wacaco.com/pages/warranty-policy If your device is defective, please send us an email at support@wacaco.com with a copy of your buying...

• Where is my order?

  1. Through our live chat, simply write down "where is my order" and follow the instruction. 2. If you have previously created a customer account, please login at https://www.wacaco.com/account/login From there you will be able to retrieve your orders and track the shipment. 3. If none of thos...